FAQ

Your order may not have been completed correctly or your e-mail address may be incorrect. Depending on your e-mail settings, e-mails from this site may be sorted into your junk mail folder. If you do not receive the e-mail, please check your spam folder.If you have set up a domain name to receive e-mails from us, you will not be able to use our e-mail service, so please set up your domain name to receive e-mails from @shopify.com . If you wish to receive e-mails from us, please specify the @shopify.com domain name.If you still cannot check your e-mail after making the above settings, please contact us using the Contact Us form or by phone.

Please note that we do not offer a service to combine multiple orders into one.

We will be happy to accommodate your request if you indicate the name and description of the recipient in the remarks column when you make your purchase.

We accept credit card payment, shopify payments, Amazon Pay, and prepayment at convenience stores.

We apologize for the inconvenience. Due to the specifications of this site, cash on delivery is not available.

Payment methods cannot be changed after an order has been completed.

This product is custom-made and will be delivered within 20-40 business days from the time of order.

Only our designated shipping company is available.

You may specify a time period from 20 to 45 business days from the date of your order.

Products will be shipped within 20-40 business days after confirmation of order confirmation and payment completion. Please check if you have received a shipment confirmation e-mail and check the delivery status using the shipping slip number, or contact us using the Inquiry Form with your order number.

As a rule, we cannot accept changes for customer reasons after an order has been completed, since we ask our craftsmen to manufacture the product for us. Please understand this in advance.

In principle, we do not accept cancellations, returns, or exchanges for customer reasons after an order has been completed. Please understand this in advance.

Please contact us using the Contact Us form with your order number, name, and how you would like to receive your order. Please note that we may not be able to fulfill your request if the date is close. Please understand that we may not be able to meet your request if the date is too close.

Please refer to our Privacy Policy for information on how we handle personal information.

Please contact us using the inquiry form above.